Help Centre

General questions

Yes. As you will be self-employed you will need to have your own indemnity insurance. If you are a Nurse or a HCA working outside the NHS, having the correct Professional Indemnity Insurance is a legal requirement to keep up your registration. Indemnity insurance will help to cover you for any professional negligence claims or allegations of any malpractice.

Nurses or HCA that search and book shifts through nurses24 are self-employed; this means that we will not supply you with a uniform. You should wear your own appropriate uniform. Where possible this should be a plain tunic with blue or black trousers. Never Wear Jeans.

When you register with nurses24 and become fully compliant, we will send you an ID badge which you should bring with you to every shift and this is mandatory.

It could be frustrating when you don’t get approved for the shifts that you have applied for; but there are a few things you can do to make sure you’re more likely to book more shifts.

Upload A Profile Photo - Employers prefer seeing a photo of you as it makes your profile more familiar Make sure you Save Settings at the bottom otherwise your photo will not save.

Update your Bio and ensure all the skills and experience are up to date. 

Upload Training Certificates - Show of all your skills to show the employer you’re the right nurse or HCA for the shift.

As you know, all nurses and HCA that book shifts through Nurses24 are self-employed. In practice what this means is that they are paid directly by the employer (the care home). This is different from traditional agencies where the nurse is paid by the agency who acts as their employer.

Nurses24 has introduced a new payment feature which means that when a timesheet is submitted and approved it will generate an invoice. Please note that invoices will be sent to the employer on Monday 12 noon.

See also blog post on how payment works through Nurses24?

The Nurses24 office is open Monday - Friday, 9 am to 5 pm. Where possible it is always best to contact us via the live-chat app on the website: This is especially important in an emergency when you are trying to reach us out of hours.

Everyone in the Nurses24 team has access to messages that come via the chat app which means we will always respond to emergencies  24/7,flexible worker free no. 03330150217.

To access the live chat app, visit:

Your data is stored securely in accordance with strict guidelines. We never send any of your information to the client without your express permission.

Nurses24 is an online marketplace platform that connects Nurses and HCA directly to Clients empowering both sides to take control of the whole process.

Traditionally this process is managed by recruitment agencies who charge high fees for finding you work. Nurses24 removes the middleperson  from the process and by doing so it saves our clients both money and time which means that they can pass some of their savings back to the nurses in the form of higher rate payment to get good workers.

All our Nurses and HCA are self-employed, independent contractors which means that they have the autonomy and flexibility to work exactly how they desire.

 "Nurses24" is an online marketplace where self-employed nurses,Healthcare assistants can find high-paying shifts across the UK, removing the hassle of booking through agencies and remove the middle person.

Our office is based in 10 Robertson Street Hastings TN34 1HL. Whilst most nurses can complete their registration online, if you would prefer to visit us, you are more than welcome to arrange a time to meet a member of our team who can guide you through the complete process.




For Nurses, you need to have at least one year of experience working full time in the UK in a nursing role and for HCA; at least six months of experience working full time in the UK as a care assistant or support worker.

We’re committed to ensure high standards with the care industry and as such, all our staff must have evidence of completion of certain training modules. If you are currently working in the UK healthcare system, then you will likely have completed mandatory training with your current employer within the last year. If this is the case then you can upload evidence of completion to the Nurses24 platform. If you haven’t completed training or are unable to get your certificates, then we are happy to provide you with details of the training providers.

The training courses that are required to work with Nurses24 are listed below but if there are any other courses you would like to take, please contact us and we will try our best to provide them for you.

1.Manual Handling
2.Health & Safety
3.Infection Control
4.Medication Administration (nurses only)
5.Safeguarding of Vulnerable Adults
6.Life Support
7.First Aid
8.Equality & Diversity
9.Fire Safety
10.Information Governance Food Hygiene (carers only)
11. Coronavirus (COVID-19) Awareness? course
12. Break away & PMVA (Prevention and Management of Violence and Aggression Refresher

Once you have completed a training module, you will be given your certificate to display on your profile so future employers can see your competencies.

‘Nurses24 accepts The Health and Safety Groups 'Skills for Health' CSTF Mandatory + Statutory Training AND/ OR ‘All in One Day’ Mandatory Training, and can confirm it meets our mandatory training needs. Please also see HSG Participating Agencies page. Your certificates can be shared with us via The Healthcare Certificate Register

We are delighted to share our official Incidents Procedure, which our Incident Management team have been working hard on. Here at Nurses24 we take incidents very seriously, and in order to get to the bottom of these situations, support you and find a solution, we have put in place the following process. Please find the details below:

What is the current process in place? 

The first thing that needs to happen when you are faced with an incident or investigation is to reach out to your account manager at Nurses24. Report any information to them so that they are aware of this first hand. This will then be escalated to the incident management team and relevant client managers.

You will then need to provide the Incident Support Manager with a written statement in the template provided by Nurses24. This will ensure that we have copy of all details of the incident that took place. Without a written account, we will be unable to progress to the investigation stages.

Who is involved in the investigation process?

Your Account Manager

 Please ring your account manager to let them know if an incident has taken place. They will be able to assist you and escalate any issues.

 Clinical Nurse

 In charge of overseeing every incident to make sure statements given by the home, nurses and carers are of a good standard. The Clinical Nurse will also explore if there is additional information needed.

Incident Support Manager


In charge of dealing with all incidents. The incident support manager will work with both parties to ensure that information is transferred across.

Time Frame

When an incident has been raised and a statement has been requested from you – it would help us to receive the information as soon as possible. If statements are not provided it could potentially lead to the incident moving to external bodies and also a potential suspension from the platform which restricts you from booking any further shifts.


Thank you for your support in this.


Nurses24 Team


Email –

Phone – 03330150217

In light of the current COVID-19 it is imperative that you follow the below advice: If you are suffering from a new persistent cough and or have a temperature you must:

1.Call the office to notify us and self isolate for 7 days. If your symptoms worsen, you must call 111 and seek further advice.

2.You must not go to work for Nurses24 if you are suffering these symptoms or have been in contact with any suspected COVID-19 cases.

3.Do not accept any bookings from clients directly or from the consultant without informing them of these symptoms.

4.Nurses24 consultants will check with you before each booking on your health before confirming the shift. If you plan on travelling abroad, you must notify us immediately and if necessary self isolate for 2 weeks after returning. Please ensure that you wash your hands when you arrive on shift (see below NHS hand washing guidance) If you have any concerns or queries please contact the office.

Registration questions

Registration is simple. Click Signup and select what career you want to work as and answer a few simple questions about yourself. The initial registration should take no longer than 5 minutes. Once you have completed your registration a member of the Support Team will contact you to confirm a convenient time for a brief telephone interview where we will outline the next steps. It’s very simple and you are always in control of the process.

All nurses on smartly staffing are self-employed or and therefore require medical indemnity. As a member of the Royal Collage of Nursing (RCN) or UNISON, you may be covered by their scheme as long as you meet their terms and conditions. To see if you qualify, please read their page on medical indemnity for more information.

You can choose between a Telephone interview followed by facetime.

Before you are able to work through Nurses24 you will need to have the following documents available:

1. Right to work documentation (if you are from outside the European Union)
2. Up to date DBS certificate
3. Mandatory Training Certificates
4. Proof of professional insurances
5. Details of two professional referees
6. Up to date CV. A quality photo clearly showing yourface

For further reference, please visit these help articles: Adding a photo to your profile How long it takes to become compliant

To be able to book shifts through Nurses24, you need to have worked as a Registered Nurse for at least 12 months or 6 months for HCA. We require you to confirm this by either supplying 2 completed reference forms, which you can download and print out or email your references with the information and forward / copy us in to the response.If you wish to give your references the form,
you can download it from the profile checklist.

Your Nurses24 profile is where you can show your compentencies to employers and increase your chances of being approved for a shift. We have created a resume builder that allows you to share all your skills and experiences and it's just that easy;go to profile and select Add Resume, you can Edit Bio, Edit Skills,etc

Before you can become compliant and start booking shifts you will need to upload the following documents:

1. Two work references

2. All of your up-to-date mandatory training certificates. If you don't have these to hand, we can offer you free online training

3. An up-to-date DBS/CRB certificate or proof that you have registered on the DBS update service

4. Successfully completed a Right To Work check

5. Confirmation of your medical indemnity insurance The longest part of the process is collecting references. On average it takes one week to become fully compliant and start booking shifts. But it can take much longer if there is a delay in receiving references.

We have made it as easy as possible for you to get up and running on Nurses24. Your resume is the first thing an employer sees when you apply for a shift, so the better your resume, the better your chances of successfully booking shifts! Uploading recent training documents will greatly increase your chances of standing out. You can easily start uploading your documents here.

There are a couple of reasons why Nurses24 requires nurses/HCA to upload a professional high-quality photo to their profile.

1. Uploading a photo is the simplest and quickest way for an employer to know who they are getting to work a shift.

2. We have seen that nurses who upload a photo are more successful in securing shifts that they have applied for. Together with a full history of training and a brilliant CV, a photo helps an employer get a full picture of you and your skills. To update your photo, visit Edit Profile and click upload Photo.

An Enhanced DBS (Disclosure and Barring Service) check is essential for all patient facing workers within the healthcare industry. DBS checks ensure that staff are safe to work with vulnerable people and to highlight any previous convictions that they may have neglected in their applications. If you currently work in healthcare services then you will have had a DBS check (formerly CRB check) done when you started that job.

Nurses24 requires that all users must have had a DBS check done within the last year. If you have this then you simply need to upload your certificate to Nurses24 platform for your potential employers to see. If you do not have a DBS certificate from the last year then we can run a DBS check on your behalf but at the cost of £60 per check.

The best thing you can do is to be registered for the DBS update service which costs £13 per year. This automatically updates your DBS and allows you to show it to any potential employers at any time. It is recommended that Nurses24 users are signed up to this service as it gives you greater independence when getting new jobs.

For more detail on the DBS Update Service, check out the .gov website.


Right to work questions

Every UK employer must complete a Mandatory right to work check before employment begins. With the strict immigration laws in place since 2014, an employer can now be fined up to £20,000
per employee who hasn't been checked or who doesn't have the correct and up-to-date documentation to prove their right to work.

Self-Employment questions

You can do work as a self employed person before you register with HMRC but it is important that you register as soon as possible. You can register over the phone, or by filling out a paper form, or online. The link for the online registration form is ess/introduction.

Yes you can. You can have a normal day job for an employer (e.g. the NHS) and work extra shifts as a self-employed contractor with Nurses24.

If you are self-employed, you do not qualify for holiday pay, sick pay or employer pension contributions.

You just need to go on your profile on the top right choose my documents and upload into general documents .

Being self-employed means that you work for yourself and not for an employer. It also means that you get paid a gross amount (no tax is taken off your earnings when you get them). You still need to pay this tax but you do it at the end of the year when you submit a Self Assessment Tax Return. A Self Assessment Tax Return is an online form you complete every year in which you tell HMRC (the tax man) how much money you’ve earned over the course of the year. They then calculate how much tax you owe. You will also have to pay National Insurance Contributions (NIC) on your earnings. The amount you pay depends on how much you earn over the course of the year and is calculated on your Self Assessment. The amount of National Insurance you pay when you are self-employed is almost certainly less than when you are an employee. Click this link for more information on National Insurance rates: The government includes a helpful calculator that you can use to calculate your income tax and NI contributions.

To book shifts through Nurses24, you will need to be self-employed. In the UK this means that you need to register either as a Sole Trader or a Limited Company. If you haven't considered the difference between a Sole Trader and a Limited Company, here are the things that you need to keep in mind. 

Sole Trader

This is the simplest option when starting out. To get things started, you need to register for self-assessment within three months of starting your business. Then you simply need to make sure you file your self-assessment tax return by 31 January each year. 

You can start booking shifts through Nurses24 but within 3 months of booking your first shift with us (assuming you are not working anywhere else as a sole trader), you will be required to register for self-assessment

If you've never completed a tax return, there are many online tools to help for example

Limited Company

Setting up as a Ltd company does add an extra admin burden. You need to appoint directors, register with Companies Houseand complete company accounts as well as your annual return. 

Given this added burden, we would normally suggest working as a Sole Trader unless you are expecting an income in excess of £30,000 or you have been trading for 12 months, before registering a Ltd Company. 

If you already have a Limited Company, you will need to set your Trader Status as Limited Company and you will be able to start/continue booking shifts through Smartly Staffing. 

Learn how to set up a limited company here. 

Not Yet Registered

If you have not registered as either a Sole Trader or Limited company, you should select the Not Yet Registered option when completing your payment settings on Nurses24.

You can start booking shifts through Nurses24 but within 3 months of booking your first shift with us (assuming you are not working anywhere else as a sole trader), you will be required to register for self-assessment